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The Cake Box
 Privacy Policy
Effective date: 25th May 2018
Overview.
What personal data do we collect?
Why do we retain personal data?
How  we process personal data?
Do we share personal data?
How do we work with other services and platforms?
How do we use cookies and tracking technologies?
What privacy choices are available to you?
How do we protect your personal data?
Can children use our services?
what else should you know?
contact us

1. Overview.
The Cake Box has developed this Privacy Policy to explain how we may collect, retain , process, and transfer your personal data when you visit our site, our store, or call to place an order with us, hire an item or make an enquiry. This Privacy policy applies to your personal data when you visit our site, speak with us on the phone, or in person in store. This does not apply to PayPal who we use as a secure service for our online transactions.  Please view PayPal privacy policy on their site, alternatively, click on a pay now button on any of our cakes on our site, this will take you through to your PayPal basket, scroll down to bottom of page, where you will find their Privacy policy link.
Our Privacy Policy is designed to help you obtain information about our privacy practices, and to help you understand your privacy choices when you use our site or order in person with us.


2. What Personal Data do we collect?
We may collect information about you when you visit our site and use our services in store or by telephone including the following.
We will require you to provide us with your name, postal address, telephone number and email address. We will require your debit or card details if ordering by telephone.
If ordering by email, we will require you to use PayPal or a BACs payment. We will never ask for your debit/credit card details by email. DO NOT DIVULGE THEM BY EMAIL TO US. We will request your email address for a PayPal invoice/request.

3. Why do we retain personal data?
We retain personal data to fulfil our legal or regulatory obligations and for our business purposes. We will only retain your personal data for the duration of your order time, and for a short time after completion of your order, or during quotation/query conversations via email.

4. How do we process personal data?
we may process your information for the following reasons.
  . To operate our business and provide the services including.
      * initiate a payment, request money for the whole or part of the order/invoice/hire.
      * communicate with you about your query, quotation, order or hire of item.
      * to be able to contact you regarding your order, before, during or
         after completion of your order.
     *to comply with our obligations and to enforce the terms and conditions of
        our site including to comply with all applicable laws and regulations.
      *to respond to your requests, for example to contact you about
         a question you submitted to a member of our team, in person, by email
         or telephone query.
      * your details (name, phone number, postal address, email address) will be written on an order form, kept safe in store while your order is  processed.   On completion of your order, your details will be kept up to 14 days (one calendar month if a wedding order) thereafter your details will be erased from the order form.
        * hire form details.   we will request your name, address, telephone number, email and some form of security on the hired item, normally debit/credit card details.  We will also ask to view proof of address on hired items. These details will be stored in our safe, until the item is returned safe and intact. On return of hired item, all personal data will be erased from the hire form.
        * email addresses are not shared with any other company with the exception of PayPal if payment on their site is to be used to process your payment.  Confirmation emails direct from PayPal will be deleted 14 days after completion of your order. (one calendar month for wedding orders)  *emails containing quotes or queries will be deleted one calendar month after last correspondence or 14 days after completion of order after emailing. (one calendar month for wedding orders).
Email addresses will be correct to the best of knowledge of The Cake Box, occasionally Email addresses are given to The Cake Box incorrectly or by human error on both sides. The Cake Box will strive to ensure email addresses are correct so as not to correspond or divulge any information to third parties not involved.
      * any debit/card refunds due to customers who did not comply with our anti-fraud card payment system will need to contact us within 14 days of completion of order, before we erase their information from their invoice. No monetary refunds will be given if said invoice has been filed.

5. Do we Share Personal Data?
    We do not share your personal data with third parties for their marketing purposes. We do not share your personal data with anyone outside of The Cake Box....
With the exception of the following:
 ****We may, share your personal data with other third parties for our business purposes or as permitted or required by law, if we need to do so to comply with the law, legal process or regulations.
****We may share your personal data to law enforcement authorities or other government officials, or other third parities pursuant to a subpoena, a court order or other legal process.
**** We will share your personal data in connection with shipping and related services for delivery or postal orders.
**** We will share your personal data if required by our bank/PDQ supplier to help assess and manage risk and prevent fraud against us or card users.
6. How do we work with other services or platforms?
We do not link your personal data with any other platforms or services, such a social media sites, or social messaging sites.  With the exception of PayPal if your transaction has been made via PayPal.

7.How do we use Cookies and Tracking Technologies.
 We don't use cookies on our site, or tracking technologies.

8. What privacy choices are available to you?
You have choices when it come to privacy practices and communications in this privacy policy.
* Personal data.  You many decline to provide personal data when it is requested, but certain services will not be available to you. for example, We cannot take your order without a contact number or name, as we sometimes need to contact you maybe about your order, opening times available to you or maybe your payment.   We will be unable to hire an item to you without your personal data as a security on our belonging.

9.How do we protect your personal data?
 Our promise to you. We will maintain, technical, physical and administrative security measures designed to provide reasonable protection for your personal data against loss, misuse, unauthorized access, disclosure and alteration. The security measures include firewalls, data encryption, physical access controls to our data, and information access authorization controls.

10. can children use our services?
   Yes.  It is the parent/guardians responsibility that no unwanted purchases take place from our website.  We will endeavour to identify any purchases potentially made by a minor if deemed to be a mistake.

11. what else should you know?
 we may revise this Privacy Policy from time to time to reflect changes to our business, the site or services or applicable laws. The revised Privacy Policy will be effective as of the published effective date.

12. you many contact us if you have a general question about our privacy policy and practices or questions about your personal data.
     we want to make sure your questions go to the right place:
       email us to thecakebox9@hotmail.co.uk
       phone us on 0121 474 2144
      or write to us at 9 Idmiston Croft
                              Maypole
                             Birmingham . B145NJ.






 


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