& Special Offers
All cakes and other products sold and made
by The Cake Box, Maypole are subject to the following terms &
To Confirm an order,
Deposit of 50% of the balance is required. This will secure
your requested date and cake order. If paid in full at time of
ordering, 50% of the total cost is deemed the non-returnable
The Outstanding balance for Celebration Cakes is required on
collection or before. For Wedding Cakes we require the Balance
to be finalised one week before collection/delivery.
Cancellation costs see below.
Alterations after placing the order that affect the cost will be
adjusted accordingly on the balance. All alterations
must be completed outside of the ordering times. example:
a cake that requires 3 working days notice, alterations must be
completed 3 days before collection. Wedding cakes requiring 6
weeks notice, alterations must be completed 6 weeks before
Payments can be made by Credit/Debit card, Cash, Bank Transfers,
PayPal or a Bankers Draft. PayPal also accepts all major
credit/debit cards so if paying by card please proceed to PayPal
and click "don't have a PayPal account" option. All you need to
do then is enter your card details as normal.
PLEASE SEE BELOW FOR TELEPHONE ORDERS.
We do not accept personal cheques.
Payments by phone.
Deposits paid with credit/debit cards
50% of the total cost of the cake will be required on ordering,
with the balance paid using the same card, in person on
collection. This is to verify the first payment using the PIN .
You use a card, you use the same card on collection, not another
card, and not by phone...in person with the PIN.
CARD PAYMENTS ARE NOT ACCEPTED FOR DELIVERIES.
Deposits paid with PAY-PAL
At least 50% of the total cost of the cake is required on
Full payment is acceptable using PayPal. You will find the
PayPal deposits at the bottom of the Ordering Page on this site.
Please ensure that you select an amount that covers 50% of your
cost. If payment is more than total cost , change will be given
YOU CAN USE PAYPAL FOR DELIVERED CAKES.
Deposits paid with Bank Transfer
At least 50% of the total cost of the cake is required on
ordering. Full payment is acceptable using
Bank Transfers. Our Bank details are available on request.
YOU CAN USE BANK TRANSFERS FOR DELIVERED CAKES.
CARD PAYMENTS CANNOT BE TAKEN BY PHONE FOR BALANCES.
ALL BALANCES DUE MUST BE PAID WITH EITHER A BANK TRANSFER OR
PAYPAL. WHEN DOING SO BY TELEPHONE.
Cancellations & non collections
All deposits are non-refundable (although
can sometimes be transferable)
Celebration Cakes (excl wedding cakes)
Full payment of the balance is required if cancelled within two
working days notice of collection/delivery of the cake.
Cancellation with two or more days the loss to the customer is
the normal 50% non-returnable deposit . Any other monies paid
will be refunded after the 50% non-returnable deposit is
Celebration cakes (excl wedding cakes) over
Full payment of the balance is required if cancelled within one
week of collection/delivery of the cake
Cancellation with more than 7 days notice, the loss to the
customer is the normal 50% non-returnable deposit, however Any
other monies paid will be refunded at the discretion of The Cake
Box in accordance to the amount of work already finished for the
Any monies due are only
receivable to the named signatory on the invoice/order form.
Cancellations must be made in writing by registered post or
email. On receipt of cancellation you will be sent confirmation
and information on any amounts due at the cancellation date.
These amounts must be paid within 7 working days of
confirmation. ***Any unpaid balances will be pursued through the
small claims court and customers will be responsible for cost
and expenses incurred in this process.
Full payment of the balance of the total cost of the cake is
required if cancelled within one calendar month of the wedding
50% of the total cost of the cake is required if cancelled with
over one calendar month of more, any other monies paid after the
50% will be returnable.
Full balance of the cake is required on non collection. Any
unpaid balances will be pursued through the small claims court
if not paid within seven days. *****see above. The Cake will be
stored for seven days and remains the property of The Cake Box
until all balances are paid. After these seven days the cake
will be discarded at the cost of the customer.
Any monies due are only
receivable to the named signatory on the invoice/order form.
Tasting and Consultation Appointments
Appointments for Tasting and Consultations for Wedding Orders
are £25 for two people and 7 flavours included. Additional
flavours charged for accordingly. We can only
accommodate 2 people for this service.
£12.00 will be deducted from wedding orders over £150.00
The deduction of £12.00 cannot be used or offset with any other
offer or promotion at the time of ordering.
Seven days notice requested for bookings. Saturdays only.
We do offer sample amounts of your chosen 7 flavours to
purchase and just collect at a cost of £20.00, without being
seated to taste. (no amount is discounted on this service) 7
days notice required.
Our Tasting and consultation appointments are an additional
service we provide for those couples who request it.
Many of our customers are happy just to pop in, (samples are
not always available) and discuss their requirements without an
appointment. Some customers prefer to choose a wedding cake by
viewing our online selection, but we would always advise our
customers to visit us, so every detail is discussed and nothing
is left to chance.
Taster sessions are available for all other orders, @ £25 for
two people. Please note the charge is non returnable/redeemable
against orders less than £150
Please note cakes in sponge may not be completed until the day
prior to or the day of the celebration to ensure the cakes are
as fresh as possible.
Delivery is within the UK only.
£2.00/mile Mon-Friday 9-5pm
£2.50/mile Saturdays 9-5pm
£4.00/mile delivery including set up. Mon-Sat. 9-5pm.
City Centre or areas where parking is difficult may incur
other times outside of 9-5pm can be arranged and will be charged
accordingly. please call for a quote . Fresh cream cakes and
Cheesecakes are not available for home/venue delivery.
no Deliveries on Sunday.
Information on Set Up
We provide a set up service for cakes. This includes safe
delivery of your cake, giving you piece of mind. Delivery and
set up can take up to 2hrs depending on your venue and the
Design of your cake.
If the venue is not ready to receive your cake, we will wait up
to 1hr at the venue, while the venue prepares the room. This
service includes the setting up of your cake to the professional
standard you would expect, ensuring the cake is situated on a
surface that is level, flat and strong enough for you cake, in
the correct position and the final adjustments made to your cake
if required, We will also make sure that the room is at a
satisfactory temperature for your cake. All packaging will be
left either under the cake table or with the venue staff.
Balloons can also be delivered with your cake order at this
We do not hide delivery charges in our prices, this gives you
the option of collecting your cake and keeping to your budget.
Please note that cakes/balloons cannot be left with a neighbour
or re-delivered if no reply. The cake/balloons will be returned
to our shop, the delivery charge will not be refunded, and you
will have to arrange collection.
We do not deliver on Bank holidays or Sundays.
After the cake is Delivered, the safety of the cake is with the
client/venue. The Cake Box will not be responsible for any
damage, after the cake has been delivered and left in good
condition. The Cake Box is not responsible for the location of
the cake at the venue. please ensure that the location is
stable, level and strong enough to hold your cake. Marquees can
have bouncy floors, and some venues can get hot. please discuss
any issues you think may effect your decision of design on
ordering. All cakes are photographed from all angles to show
quality of cake on delivery.
Delivery to our wholesale agents is charged at £3 per cake.
please call for information on our wholesale agents. All cakes
ordered online are for collection only.
note for our
is designed for our retail customers . prices are for collection
from our store. if you wish to order a cake featured online,
please check your price list first, if not in your price list,
please add £3 to the price shown to cover your delivery.
Hire of Stands and other items.
All items require a returnable deposit to be left. Most people
leave credit/debit card details and pay the hire with the same
card to verify the details. Alternatively cash can be left as a
No monies are taken unless item is late returning or not
Stand hire is for 48hrs. Longer periods can be arranged and are
charged for accordingly.
We genuinely care about every cake and work hard to try and
ensure your expectations are met. If it is proven that the error
has been made by The Cake Box, we will offer an amendment, a new
cake or a discount (if the first two options are not
available/doable.) This can only be offered if the error is
brought to our attention within an hour of collection of your
cake and if we deem it to be reasonable.
If you are not entirely satisfied with your cake during/after
your event, please return at least 75% of the cake within 72hrs
after collection or delivery to our Maypole Address. Keep your
cake as one, if it is returned sliced, it will forfeit any
claim, as we cannot test it in slices, keep it as one as much as
possible. We will then investigate the complaint fully.
Any refund given for disputes regarding a cake design or
production of a cake are completely at the discretion of The
Cake Box and are not automatic. Refunds of any amount will never
be given for any cake which has been consumed, regardless of
dispute, as consumption of the cake is viewed as your acceptance
that the cake is adequate for the purpose for which it has been
supplied. If in doubt, don't eat the cake.
All cakes delivered are photographed from all angles to show
cake quality on delivery. This in no way affects your statutory
Collection of Cakes
If the cake is collected, the full responsibility of the safety
of the cake is with the client and The Cake Box will not be
responsible for any damage caused once it has left the premises.
The Cake Box can fix damages at cost to the customer, if the
customer/venue has damaged the cake.
Our advice is to hold the cakes underneath the box, not pressing
in on the sides of the box in any way. If travelling in a car,
place the box on a flat surface, ideally the boot of the car and
put it as far forward, so if you brake sharply it won't slide
forward. The car seats slant so we will never advise a customer
to place a cake on the seats. A foot well area is an ok place to
put your cake, but bear in mind that it may go in ...but can you
get it back out? And if none of these are available then place
it on a passengers lap.
Change of Date
It is the customers responsibility to order their cakes for the
day they want to collect the cake on. Cakes are made for the day
that has be requested on ordering. All cakes are timed to
perfection, if a customer wants to collect earlier, customers
can request an earlier collection, but this may not always be
As there are so many different colours, icings etc...rather than
have a huge unreadable list of ingredients here, we ask that if
you need to know any ingredients to call us, and we will be
happy to either email you a copy or discuss the ingredients by
phone or in person.
All cakes may contain traces of nuts as we use and store nuts on
All allergies must be notified of at time of ordering.
Sugar paste (the soft icing covering the cake) is not designed
to be refrigerated and as such, cakes with this icing should be
stored in a cool dry place , preferably in the box they were
supplied in. Refrigeration may cause colours to run and dry the
Our cakes are made fresh and have a best before date and a use
by date. Our cakes can last up to six weeks if stored correctly
but once cut, wrap with Clingfilm, or place in an airtight
container. Never wrap with Tinfoil.
Fresh Cream cakes and cupcakes should be stored in a fridge and
should be consumed within 2 days. Fruit cakes last up to 3 years
if stored in an airtight container.
We require 3 Working days notice
for plain Madeira cake, and 7 working days notice for all other
flavours, (regardless if this is a change to an existing order).
All orders are
checked back at time of ordering for spelling, colours, size and
prices. The Date of collection/delivery is also checked. It is
the customers responsibility to listen and inform The Cake Box
if any details are incorrect. All phone orders are recorded for
training purposes only.
All orders online are collected by the customer, delivery can be
arranged at an additional cost. 3 working days notice is
required for delivery. It is the customers responsibility to
order the correct cake, portions and colour.
All orders taken in person are checked and signed by the
customer to verify the details are correct and that the customer
is aware of the terms and conditions.
a. The Cake
Box cannot guarantee to match up the exact colours and designs
you have chosen due to the fact that every cake is handmade
individually for each customer. Ribbon colours can alter
slightly, colours may look different on photos/screen, a
different cake decorators work may not match to another's.
b. The Cake Box reserves the right to suspend certain cake
designs at any time, due to staff holidays. An alternative will
always be recommended.
c.The Cake Box would like to stress that cakes and sugar models
are not scale models but icing and cake. Exact copies can be
arranged at an additional cost.
Cakes online and in store are examples only, The Cake Box will
do their best to reproduce all designs as close to the ones
shown as possible.
Customers own designs/ideas must be accompanied by a
sketch/photo of their idea. Colour samples, photographs of items
to copy, actual items to copy are to be produced on request to
insure the customers idea/design is correct. The Cake Box will
not be held responsible if the finished cake does not comply or
resemble the customers idea, if the above designs/sketches have
not be presented on ordering. The Cake Box cannot guarantee that
The Cake Box's interpretation of the customers idea/request will
be the same as The Customer is imagining. The Cake Box cannot
perform mind reading. The Cake Box advises customers who have
seen Cakes online from other companies, that unless this is
stated on ordering, The Cake Box will not be aware the customer
is expecting their cake to resemble another.
The Cake Box has thousands of designs to choose from and
therefore advises customers to order a design that they have
Cakes found on the internet can only be reproduced if not
copy-righted and The Cake Box has moral guidelines to follow
when it comes to copying other peoples work. The Cake Box
advises customers that prices for reproductions will be priced
according to work and time.
Customers must appreciate that one cake decorators work will not
be the same as another, and we will always try to improve the
design whenever possible rather than doing a straight copy.
Customers Items left at own Risk
Items given to The
Cake Box to copy or use are left at the customers own risk.
Bride & Grooms will not be attached to wedding cakes, as they
tend to topple from cakes in transit. They are better to placed
onto the cake at the venue.
Do not remove the labelling from
your cake box. They contain important information on storage,
allergy advice and safety advice. The Cake Box will not be
liable for any issue arising from advice not be followed which
is on the label. Removal of the label will void any future
Strong Food Colours
The Cake Box recommends that if
you do not wish to have your mouth and tongue temporarily
stained, not to order dark coloured cakes, (including edible
details) such as dark blue. Dark Colours stain just as a sweet
or ice lolly will do so.
Some cakes may contain
non-edible decorations such as wires and diamantes to name but a
few. It is yours and your caterer's responsibility to follow the
label on your packaging and remove all these items before
All offers cannot be used in
conjunction with any other offer. All offers time periods are at
the discretion of The Cake Box.
All terms & conditions on offers are to be followed, no
exceptions. An offer cannot be backdated. Offers are only valid
at that time.
Customers can email, post or
bring in photos to be scanned direct into the computer.
Customers are advised that all photos left for scanning are left
at their own risk .Memory Sticks, and disks and text pictures
will not be accepted as these pose risks to our computer system
and our privacy. The Cake Box will search for other images
online, as The Cake Box, know which are the best to use, when it
comes to ink saturation and pixel amounts.
Helium Balloon orders
Latex balloons float for approx
18hrs only from inflation. Hi-float can be added and extends the
life of a latex balloon by 2 days approx. Hi-float is an
additional cost. Latex balloons are identified as faulty at time
of inflation. No refunds will be given if latex balloons are
burst/lost on leaving our premises, and refunds for
deflated/non-floating balloons will only be given if returned on
the day of collecting. It is the sole responsibility of the
customer to order Latex balloon for the correct day, the day the
latex balloons will be used.
Foil balloons float for approx 7 days from inflation. Foil
balloons can be identified as faulty a few minutes after
inflating, and will be replaced immediately. The Cake Box
inflates Foil balloons in advance to monitor all balloons for
faults before collection. Foil Balloons do not burst but slowly
go down if faulty on inflation. Faults will arise from being
touched by anything remotely sharp. This can happen on leaving
our premises. It is the customers responsibility to ensure the
balloon does not come to any harm once leaving the store.
Prolonged exposure to cold temperatures can cause the valve to
fail, so do store at room temperature. Refunds will only be
given on Foil balloons if faulty in store. No refunds will be
given for balloons "lost from hand" once they have left the
contact details of balloon manufacturers are available on
Damaged goods policy.
Diy tools/ingredients and decorations etc
no refunds will be given for any goods that are damaged once
they have left the premises.
Our right to vary these Terms and Conditions.
We have the right to revise and amend these terms and conditions
from time to time. You will be subject to the terms and
conditions in force at the time, that you place your order with
us, unless we notify you of a change to these terms and
conditions and you do not reject the changes within 7 days of
Law and Jurisdiction.
These Terms and Conditions will be
governed by English law and any dispute arising from them shall
be subject to the non exclusive jurisdiction of the courts of
England and Wales.